Preparing for Your Cleaning

No. The technician vacuums every area with a commercial machine before pre-treatment, and that step is part of every job, not an extra. Dry soil is far easier to remove before the carpet is wet, which is why we never skip it. If you enjoy running your own vacuum first, go ahead, it does no harm. What actually helps is picking up small items so the technician's vacuum and wand can reach the whole floor.

Only the heavy pieces you want cleaned under. The technician moves sofas, chairs, and small tables and sets them back on foam blocks. Beds, dressers, china cabinets, pianos, entertainment centers, and anything with electronics on it stay where they are, and we clean around them. If you want the carpet under one of those cleaned, move it before we arrive and tell your coordinator so the quote reflects the extra area.

Keep dogs and cats in a closed room, a crate, or with you for the whole visit. The extraction unit is loud, the technician is in and out of the door with equipment, and a nervous animal can slip out or get underfoot. Tell your coordinator or the technician about any pet that must never go outside. If you are booking pet treatment, note where the accidents happened so the technician can check those spots under UV light.

Yes. Our professional hot water extraction unit comes inside with the technician, so nothing stays outside and nothing runs across the yard or up a stairwell. It works the same on the third floor of a condo building as in a single-story house, and the same in offices and townhomes. There is no door propped open, so pollen and summer heat stay out and the air conditioning stays in. For a building with a gate, a lobby, or an elevator, send your coordinator the access details before the visit.

Yes, both. The extraction unit fills from your water supply, usually a kitchen or utility sink, a tub, or an outside spigot, and heats the water itself. It plugs into a standard household outlet, as do the air movers we set out to speed drying. Please make sure a faucet and an outlet near the work area are reachable and clear. Recovered water is held in the unit's tank and emptied into a toilet or utility drain, never dumped outside.

Carpet is usually dry to the touch in four to eight hours, depending on fiber, humidity, and how much soil came out. Light traffic in clean socks is fine once it feels dry. Wait until the next day, a full 24 hours, before setting furniture back on the carpet without blocks, since the base of the pile dries last. Rugs and upholstery follow their own times, and the technician tells you before leaving.

They lift wood and metal legs off the damp carpet so stain, finish, or rust cannot transfer into the fibers and leave a mark. Leave them in place for 24 hours, then remove them once the carpet is fully dry. If a block gets kicked out early, slide it back under. You can throw them away afterward or keep them for the next cleaning. They are included in every job.

Yes, and most customers do. You need to be there for the walkthrough at the start, when the price is confirmed and spots are pointed out, and we like to walk the finished rooms with you at the end. In between, you can work in another room, keep the kids and pets in a closed space, or step out. If you cannot be present at all, a key, lockbox, or door code arrangement is fine, just tell your coordinator.

Send the form on the contact page or email us as early as you can, and include the date of the appointment. With more than 24 hours' notice we move or cancel it at no charge. Inside 24 hours a rescheduling fee may apply, and a same-day cancellation or a lockout, where the technician arrives and cannot get in, may be billed. If weather or illness comes up, tell us right away and we will do what we can.